To learn more about wholesale and becoming an Amber customer, head to our pricing page and get a quote here.
The following features are available for instant access, via your Amber App:
Our helpful FAQs just might have the answers you need such as:
Get your answers, quick! To chat to Amber, click on the green "Support" button on the bottom right hand side of the screen.
Our AI assistant, Amber, can give you instant responses to common and basic questions about Amber or your account. If AI isn't able to answer your question or you need more tailored help, they'll connect you via email directly to our friendly customer service team.
Amber, our AI assistant, can help with enquiries such as:
If you are experiencing a power fault or emergency that is life threatening or dangerous, please call 000 for assistance.
Otherwise, if you have one of the following emergencies:
1. You don't have power and there is no network outage
2. You don't have power and you are on life support
3. You don't have hot water
You can call our emergency response team on 1800 531 907 (select Option 1, and Option 1 again).
They are available Monday - Friday 9am-8pm, Saturday and Sunday and public holidays 10am - 4pm.
You'll find a lot of your answers can be found in our FAQs or Amber app. If you can't find what you are looking for, you email us for prompt, friendly support, available 5 days/week.
info@amber.com.au
This is the preferred way to reach us about:
Please note, we're a very small team and can sometimes take up 2-3 days to respond to non-urgent enquiries. If you have an urgent enquiry, please look at our emergency phone line or general phone line.
You'll find a lot of your answers can be found in our FAQs or Amber app.
Calling about your bill? You can find most answers in our FAQs. Setting up a payment plan? You can do this in the Amber app. Unsure if you've transferred to Amber yet? You can ask your AI assistant. Want to set up your battery or device? You can do this on the Amber app. If you can't find what you are looking for you can talk to our one of friendly team, Monday to Friday 9am - 5pm
1800 531 907
This is the preferred way to reach us for:
Please note, we're a very small team and can experience longer than usual wait times. If we're unable to take your call, please email us at info@amber.com.au or call back at another time.
To contact us by post please use the following postal address:
Amber Electric
Level 44/360 Elizabeth St
Melbourne
VIC 3000
For minor faults and outages in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy, including the poles and wires that connect power to your home.
There are 3 distributors in New South Wales, to see which one serves your area click here
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