To learn more about wholesale and becoming an Amber customer, head to our pricing page and get a quote here.
The following features are available for instant access, via your Amber App:
Our helpful FAQs have all the answers you need.
Help and FAQsThe fast lane to connecting with us is through the green “Support” button on the bottom right hand side of the screen. We’ll provide an instant AI response and if further help is required, you’ll be able to send an email directly to our friendly customer service team.
For minor faults and outages in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy, including the poles and wires that connect power to your home.
There are 3 distributors in New South Wales, to see which one serves your area click here
If you are experiencing a power fault or emergency that is life threatening or dangerous, please call 000 for assistance.
Call us on 1800 531 907 and select option 4, for assistance with any of the following:
1. There is no network outage but you don’t have power
2. You are on life support and you don’t have power
3. You don’t have hot water.
For urgent queries, we provide a call back service and aim to call you back in less than an hour.
Our connections team is available Monday - Friday 9am-8pm, Saturday and Sunday 10am - 4pm.
For all other general queries, we provide a call back service and aim to call you back in less than 2 days.
To contact us by post please use the following postal address:
Amber Electric
Level 44/360 Elizabeth St
Melbourne
VIC 3000
