Terms and conditions

Market contract
Here’s where you’ll find our terms that cover the sale of electricity to you at your property
Amber Market Terms
SmartShift contract
Here’s where you’ll find our terms that cover SmartShift device optimisation services for things like home batteries & EVs
Amber SmartShift Terms
Other T&Cs
Direct Debit Terms - These terms are for customers who pay by Direct Debit.
Concessions Terms - If Government concessions or rebates are applied to your account, they're covered by these terms.
Life Support Terms - If you have a life support equipment, you're covered by these terms.
Hardship Policies - Our policies for customers experiencing hardship can be found here.
Complaints Policy - If you would like to make a complaint, find out how to do so with this link.
Privacy Policy - Find our detailed Privacy Policy.
Family Violence Policy - Find our detailed Family Violence Policy.
Standing offer - Amber's standing offer terms and conditions can be found using this link.
Third Party Optimisation Terms - These terms apply to any Amber customer who is receiving device optimisation services from a third party Technology Partner.
Signup Discount Terms and Conditions - These terms and conditions apply to all discounts and offers provided on signup.
Yello CommBank Terms and Conditions - These terms are for customers who join with a Yello CommBank offer.
CommBank Customer Offer - These terms are for a once-off CommBank offer.
CommBank Staff Deal Terms - These terms are for a once-off offer for CommBank staff.
ARENA Terms and Conditions - The terms for automating EV charging in line with wholesale price incentives

Got Some questions?

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‍1800 531 907

‍Or email us at info@amber.com.au

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© Amber Electric Pty Ltd ABN 98 623 603 805

Terms and Conditions
Privacy Policy
Energy Factsheet
Amber acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land on which we operate. We pay our respects to Aboriginal and Torres Strait Islander Elders past, present, and emerging.
Amber is available in VIC, SA, NSW, ACT and SE QLD.
Amber passes through wholesale electricity prices directly at the cost to us, this includes: wholesale energy costs, hedging costs, network charges (per kWh and per day), metering costs, environmental costs and carbon offset costs.
Amber Electric Pty Ltd is an authorised electricity retailer and the provider of the Amber energy product Amber is an authorised representative (AR No. 1296915 ) of Capital and Treasury Solutions Pty Ltd (AFSL No. 429066).