Amber Electric Terms and Conditions

Market contract
Here’s where you’ll find our terms that cover the sale of electricity to you at your property
Amber Market Terms (current)
Amber Market Terms (for Large Business Customers)
SmartShift contract
Here’s where you’ll find our terms that cover SmartShift device optimisation services for things like home batteries & EVs
Amber SmartShift Terms
Other T&Cs
Direct Debit Terms - These terms are for customers who pay by Direct Debit
Concessions Terms - If Government concessions or rebates are applied to your account, they're covered by these terms
Life Support Terms - If you have a life support equipment, you're covered by these terms
Hardship Policies - Our policies for customers experiencing hardship can be found here
Complaints Policy - If you would like to make a complaint, find out how to do so with this link
Privacy Policy - Find our detailed Privacy Policy
Family Violence Policy - Find our detailed Family Violence Policy
Standing offer - Amber's standing offer terms and conditions can be found using this link
Third Party Optimisation Terms - These terms apply to any Amber customer who is receiving device optimisation services from a third party Technology Partner
Signup Discount Terms and Conditions - These terms and conditions apply to all discounts and offers provided on signup
Yello CommBank Terms and Conditions - These terms are for customers who join with a Yello CommBank offer
CommBank Customer Offer - These terms are for a once-off CommBank offer
CommBank Staff Deal Terms - These terms are for a once-off offer for CommBank staff
ARENA Terms and Conditions - The terms for automating EV charging in line with wholesale price incentives
Everything Electric 2025 Social Media Comp Terms and Conditions - The terms for our social media competition running in support of Everything Electric Expo 2025
Consumer Data Right Policy - Find our detailed Consumer Data Right Policy

Got Some questions?

Give us a ring at

‍1800 531 907

‍Or email us at info@amber.com.au

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© Amber Electric Pty Ltd ABN 98 623 603 805

Terms and Conditions
Privacy Policy
Energy Factsheet
Amber acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land on which we operate. We pay our respects to Aboriginal and Torres Strait Islander Elders past, present, and emerging.
Amber is available in VIC, SA, NSW, ACT and SE QLD.
Amber passes through wholesale electricity prices directly at the cost to us, this includes: wholesale energy costs, hedging costs, network charges (per kWh and per day), metering costs, environmental costs and carbon offset costs.
Amber Electric Pty Ltd is an authorised electricity retailer and the provider of the Amber energy product Amber is an authorised representative (AR No. 1296915 ) of Capital and Treasury Solutions Pty Ltd (AFSL No. 429066).